The Digital Support Technician apprenticeship was produced in collaboration with employers to create a course that would not only teach lots of great new skills to the learner but would also have a useful and long-lasting impact on their business.

The broad purpose of a Digital Support Technician is to maximize the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

The skills learned in this course are valuable to any organization and any person who has this qualification will be seen as an extremely high-value employee. These days having Digital Support Technician on your team is indispensable as it can be the only reason your business is able to thrive in the current market conditions.

The challenge most small and local businesses face is that hiring a professional can be too expensive but outsourcing someone in the Philippines is not an option either as it may be like diving in murky waters. So, what can you do? Well, by having one of your employees enrolling an apprenticeship backed by the government or by hiring an apprentice into your ranks you are getting the best of both worlds. You get to grow a professional from the inside, guide them by your company`s standards, and we will train them on the skills that will help your business grow to the next level, while you will be saving time you don`t have to waste by learning yourself, and saving you money as one apprentice isn`t as nearly expensive as a professional.

Individual employers will set the selection criteria including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

Candidates

* Register for an apprenticeship job

IT Solutions Technicians develop, implement, and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware, and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation, and ongoing support. In more traditional organizations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyze requirements; to design, develop, test, and implement IT solutions, and to provide ongoing support both directly to end-users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business, or user-focused.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);

Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd, or 4th line support)

Or

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

Individual employers will set the selection criteria including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

Candidates

* Register for an apprenticeship job

The Infrastructure Technician Apprenticeship was produced in collaboration with employers to create a course that would not only teach lots of great new skills to the learner but would also have a useful and long-lasting impact on the business.

Anyone interested in IT within an organization should be put on this course as it really does mean they have to understand the business they work in, as well as training on customer service and communication, business processes, coding and logic, virtualization, troubleshooting methodology, and the cloud & cloud services.

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organization’s productivity.

Candidates

* Register for an apprenticeship job