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IT Solutions Technician

Course Aims

  • Employer – Will be able to get their hardware and software systems set up and managed by a highly trained individual in the most recent IT solutions and with a focus on their business.

  • Learner – Have the opportunity to work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation, and ongoing support.

  • The Learner will have to learn a lot about the business in order to achieve this qualification and the Employer will benefit from … being created and marketed

About This Course

IT Solutions Technicians develop, implement, and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware, and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation, and ongoing support. In more traditional organizations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyze requirements; to design, develop, test, and implement IT solutions, and to provide ongoing support both directly to end-users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business, or user-focused.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);

Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd, or 4th line support)


IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

Individual employers will set the selection criteria including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

Trainer &
Level 3
12-18 Months

Key Benefits for the Employer

Improve Efficiency
By having an onsite IT Solutions Technician your company improves the efficiency of its systems as your own professional will be familiar with all the hardware and software in use.
Control Costs
Save money on travel expenses and overhead costs by having an on-demand network managed by an ITST.
Quick Resolution Of IT Issues
Have any technical issues and outages, fixed as soon as possible to minimize downtime, and consequently, profitability for your organization.
Real-time data and regular reporting
Having an IT professional to report use and need plays an essential role in ensuring the infrastructure in place is not only allowing to fix problems as soon as they happen but can also prevent some upcoming issues that detected upfront won`t have such a big impact on the company if any.
More Available Time
Having someone else dealing with technical issues will free up your mind to more pressing issues that only you can solve, reducing your stress levels throughout the day.
Higher Credibility
Having your associates, employees, and customers witness you controlling the machine, will make you feel a boost of confidence which in turn builds credibility amongst your peers.

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