Digital Skills Apprenticeships
Industry Specialist Trainers

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IT Technical Salesperson


Course Aims

  • Employer – Develop great communication systems, improve customer experience, implement a fantastic data security strategy, take your projects to the next level and troubleshoot any routine tasks that are taking your time and wasting your money.

  • Apprentice – Develop a wide range of skills in the world of sales, namely, customer experience, communication with the team, prospects, and customers, the basis for corporate data security, problem-solving, project management, and so much more. It is said that is in times of crisis that the hustler mentality is what defines the new generation of winners.

  • The apprentice will have to learn all about the business in order to achieve this qualification and the Employer will benefit from a higher loyalty being developed amongst existing customers, thus increasing customer retention, recurrent sales, and customer lifetime value.

About This Course

The IT Technical Salesperson apprenticeship was produced in collaboration with employers to create a course that would not only teach lots of great new skills to the learner but would also have a useful and long-lasting impact on their business.

The primary role of an IT Technical Salesperson is to sell a company’s technical products and services. They need good knowledge and understanding of the portfolio of technologies that are available. They work to maintain good relationships with existing clients, gaining repeat business wherever possible from customers both internal and external, UK or internationally. They also approach potential customers with the aim of winning new business. They maintain a thorough understanding of existing technologies and those that are emerging.

The skills learned in this course are valuable to any organization and any person who has this qualification will be seen as an extremely high-value employee. These days having an IT Technical Salesperson on your team is indispensable as it can be the only reason your business is able to thrive in the current market conditions.

The challenge most small and local businesses face is that hiring a professional can be too expensive but outsourcing someone in the Philippines is not an option either as it may be like diving in murky waters. So, what can you do? Well, by having one of your employees enrolling an apprenticeship backed by the government or by hiring an apprentice into your ranks you are getting the best of both worlds. You get to grow a professional from the inside, guide them by your company`s standards, and we will train them on the skills that will help your business grow to the next level, while you will be saving time you don`t have to waste by learning yourself, and saving you money as one apprentice isn`t as nearly expensive as a professional.

Individual employers will set the selection criteria including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

Trainer &
Level 3
12-18 Months

Key Benefits for the Employer

Improve internal and external communications systems
Your apprentice will use a range of tools to communicate both independently and as part of a team.
Create a customer experience that breaths confidence
Your apprenticeship will have the ability to deal with customers and clients during important sales operations whilst defining requirements with an emphasis on customer satisfaction and relationship management.
Data Security
You can now rest assured that all your sales interactions will be effectively recorded, analyzed, and all data communicated at the appropriate level using your organization’s standard tools and processes.
Streamlined Problem solving
Applies structured techniques to problem-solving, and analyses problems, and resolves issues across a variety of digital platforms.
Increase Your Sales Conversions
Your apprentice will be apt to operate all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors.
Save Money On “Experts”
Avoid paying a super high income to someone you are not sure will bring any tangible results, and hire instead someone you can build from the ground up and according to your company`s standards without the bad habits other “experienced professionals” bring with them.

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ETC Charity

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