Digital Skills Apprenticeships
Industry Specialist Trainers

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Digital Support Technician

Course Aims

  • Employer – businesses of all types will have the ability to support their service users through online and digital channels, as they develop omnichannel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts, and reduce costs.

  • Apprentice – will learn how to interact daily with a wide variety of internal or external users of digital systems, through digital channels, by phone, and/or face to face.

  • The apprentice will have to learn all about the business in order to achieve this qualification and the Employer will benefit from the implementation of a range of digital operations and digital transformation projects applied across all the business`s functions to maximize productivity.

About This Course

The Digital Support Technician apprenticeship was produced in collaboration with employers to create a course that would not only teach lots of great new skills to the learner but would also have a useful and long-lasting impact on their business.

The broad purpose of a Digital Support Technician is to maximize the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

The skills learned in this course are valuable to any organization and any person who has this qualification will be seen as an extremely high-value employee. These days having Digital Support Technician on your team is indispensable as it can be the only reason your business is able to thrive in the current market conditions.

The challenge most small and local businesses face is that hiring a professional can be too expensive but outsourcing someone in the Philippines is not an option either as it may be like diving in murky waters. So, what can you do? Well, by having one of your employees enrolling an apprenticeship backed by the government or by hiring an apprentice into your ranks you are getting the best of both worlds. You get to grow a professional from the inside, guide them by your company`s standards, and we will train them on the skills that will help your business grow to the next level, while you will be saving time you don`t have to waste by learning yourself, and saving you money as one apprentice isn`t as nearly expensive as a professional.

Individual employers will set the selection criteria including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

Trainer &

Level 3
12-18 Months

Key Benefits for the Employer

Up-to-date Management Systems
Helps your organisation and its internal users to maximise the use of digital technologies and save time while meeting organisation objectives and maximizing productivity with less effort.
Effective Digital Productivity and Communication Skills
Improve the use of digital office technologies, productivity software, and digital communications and establish your company as a market leader in the digital management and support space.
Better Access to Your Services
Support your customers by providing them with better access to your services through a wide variety of digital channels and watch your company`s popularity soar.
Coaching Support
Coaching Support Support your customers by coaching them in their use of the digital systems and witness their satisfaction increase exponentially.
Systemized Troubleshooting
Coach your customers on how to complete and submit information remotely and how to diagnose and resolve their problems to help them appease their minds and provide them more comfort to know they are in good hands.
Increase Your Customer Base
With great service comes great reviews, and with all the good word out there it will just a matter of time until more and more businesses start trusting your business can help them.

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