Digital Skills Apprenticeships
Industry Specialist Trainers

0333 4444 227

Infrastructure Technician

Course Aims

  • Employer – Enables your organization to quickly solving any IT problems that naturally occur, as well as customer support if applicable.

  • Learner – Acquire the key skills required to be successful 1st line support within your organization.

  • The Learner will have to learn a lot about the business in order to achieve this qualification and the Employer will benefit from having qualified IT support staff to mitigate and resolve your issues.

About This Course

The Infrastructure Technician Apprenticeship was produced in collaboration with employers to create a course that would not only teach lots of great new skills to the learner but would also have a useful and long-lasting impact on the business.

Anyone interested in IT within an organization should be put on this course as it really does mean they have to understand the business they work in, as well as training on customer service and communication, business processes, coding and logic, virtualization, troubleshooting methodology, and the cloud & cloud services.

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organization’s productivity.

Trainer &
Level 3
12-18 Months

Key Benefits for the Employer

Hardware Maintenance/Troubleshooting
PC Assembly
Cloud Maintenance & Secure Backup
Networking Maintenance & Troubleshooting
Knowledge Of Up-To-Date Hardware & Software
Network Security
Contemporary Confidentiality & Data Protection Compliance
Remote Management & Assistance
Security In Mobile Devices
Understanding Of Differences Between Coding & Logic
Web Page Development
Algorithms & Data Structures

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Charity & Social Enterprises Supported
ETC Charity

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